Hosting Refund Policy
Please read carefully the following Hosting payment and refund
policy issues.
Payment Policy
All services provided by ProtocolBd are pre-paid in advance for either
one month, one quarter or annual periods.
2CheckOut.com Inc. (Ohio, USA) is an authorized retailer for goods
and services provided by ProtocolBd. ProtocolBd Sales will be
notified about your payment as soon as transaction is completed.
Hosting packages will be activated for you within 2 business days and
you'll get your account information.
Full payment is required before we will create an account or add
additional services to any account. You will be billed automatically
on the day of sign-up and every month, quarter, or every one year
thereafter (this is your "billing date") until a cancellation request
is received. If during any month there are any account overages (e.g.
bandwidth, disk space, etc.), you will receive a separate invoice by
e-mail for these charges which must be paid within 7 days of receipt.
Please note that if payment for your services in full is not received
by your billing date, or payment for overages is not received within 7
days of the invoice date, you will be notified by e-mail and we will
attempt to re-bill for up to 3 days before your account is suspended.
You must then contact tanvir@protocolbd.com to work out payment
options. After 30 days the account will be terminated and all content
deleted if not paid in full.
For more information about payment policy and method, please contact
us.
Hosting Account Cancellations
If you no longer require hosting with us, we'd ask that you please contact
us. This way we can terminate the accounts that aren't in use. If for any
reason you are not satisfied with your purchase simply notify us to
receive a refund, minus a handling and transactions fee of 15% for every
software copy.
We do not require any type of contract so you may cancel service at any
time. To cancel an account, you must e-mail to tanvir@protocolbd.com
requesting the account cancellation (at least five days before your next
billing date). You will be notified via e-mail as soon as the cancellation
request is completed or if any further information or action is needed on
your part. Canceling your 2CheckOut payment may result in immediate
cancellation of your hosting account regardless of any remaining time left
that you have pre-paid for. Be sure that you have copies of your web files
before you cancel your hosting.
Refund Policy
ProtocolBd has developed and strictly adheres to the following refund
policy for web hosting services. We appreciate the fact that you have
chosen us as your web hosting provider and value you as our customer.
All requests for account cancellation must be submitted in writing. It
will be necessary for the customer to provide the real reason for
canceling the account. At this time ProtocolBd's customer care team will
attempt to respond to the customers needs in a positive way in order to
meet the requirements, and needs of the customer in order to correct any
issues and satisfy the customer.
Please note that if you have more than one web hosting account with us and
only cancel one of the them, the refunded amount can not be transferred to
any other of your web hosting accounts that you have with ProtocolBd.
Refunds will be given for any type of payments (monthly, quarterly and
annual). Let's consider ProtocolBd Hosting Instance Package, which has:
Monthly price - $25
Quarterly price - $69
Annual price - $250
Daily price
for monthly plan = monthly price / 30 days = $ 25 / 30 = $0,83
for quarterly plan = quarterly price / 90 days = $69 / 90 = $0,76
Yearly Hosting Refund
As for yearly refund, we shall follow the following procedure:
Refund = Yearly fee - (Monthly Fee * no. of months of service).
In ProtocolBd Hosting Instance Package you paid $250 for an yearly plan
which costs $25 monthly. If you want a refund after 6 months:
Refund = $250 - ($25 * 6 ) = $250 - $150 = $100.
In this example plan, no refund will be given after 10 months of service
because:
Refund = $250 - ($25 * 10 ) = $250 - $250 = $0.
Quarterly Hosting Refund
As for quarterly refund, we consider partial refund, based on proportional
daily fees.
Refund = Quarterly Fee - (Daily Fee for quarterly plan * no. of days of
service)
In ProtocolBd Hosting Instance Package you paid $69 for a quarterly plan
which costs $0,76 daily. If you want a refund after 2 months (61 days):
Refund = $69 - ($0,76 * 61 days) = $23
Monthly Hosting Refund
Monthly refund is calculated in the same way as quarterly refund, i.e.
based on proportional daily fees.
Refund = Monthly Fee - (Daily Fee for monthly plan * no. of days of
service)
In ProtocolBd Hosting Instance Package you paid $25 for a monthly plan
which costs $0,83 daily. If you want a refund after 2 weeks (14 days):
Refund = $25 - ($0,83 * 14 days) = $13
The refund policy does not cover
Fees for traffic over usage paid according to web hosting Terms of
Services.
Refund is carried out at customer's expense
Modifications
ProtocolBd reserves the right to modify the present refund policy at any
time without any prior notice to you. It is your responsibility to check
website for any changes and modifications to the present refund policy.